Refunds

Last updated 4 October 2026. Supplements section 4 of the Terms.

No right of withdrawal

We sell credits exclusively to businesses (Unternehmer) within the meaning of § 14 of the German Civil Code (BGB). The statutory right of withdrawal only applies to consumers and therefore does not exist.

Principle: no returns

Purchased credits are available immediately after payment and do not expire. A return or refund of purchased credits, whether used or not, is excluded. The following cases are exceptions.

Faulty labels

If, due to an error of the generator, a label deviates from the official template or reproduces your details incorrectly, we will supply a corrected label or credit the credit back to you. Please report this within 30 days of generating the label. Errors in your own details, such as a typing error in the brand or model, are not an error of the generator (section 3 of the Terms). Your statutory claims for defects remain unaffected.

Discontinuation of the generator

If we discontinue the generator, we will announce this by e-mail at least three months in advance and then refund unused credit pro rata to the purchase price (section 5 of the Terms).

Chargebacks

Please contact us first before you reverse a payment with your bank or payment service. If a payment is reversed or refunded via the payment service, we deduct the credits of the package from your balance. If they have already been used, we reserve the right to claim the amount and to block the account until the matter is resolved.

How to report an error

Write to us via the contact form (topic “GARAN generator and credits”) or at info@liquiflow.app, stating the e-mail address of your account, the invoice number and a short description of the error. If money has to be refunded, this is done via Stripe to the original means of payment; you will receive the corrected invoice by e-mail.