Where the legal guarantee notice belongs in your shop

After the obligation itself, placement is the most common question. The answer draws on three sources: the directive, which only sets the framework; the regulation, which governs the design; and the Commission’s guidelines, which show examples but are not binding. This page keeps the three clearly apart.

What the law says about placement

For the legal guarantee notice, the law requires two things: the reminder must be given “in a prominent manner”, and it must be provided before the consumer is bound by the contract (Art. 6(1), introductory wording and point (l), of the Consumer Rights Directive). The law does not name a particular page. The directive gives as an example a “general reminder on the website of the trader” (recital 28 of Directive 2024/825).

For the GARAN label, the framework is narrower:

• In online sales it should be placed “directly next to the picture of the good”, so it is clear which good has the guarantee (recital 28).
• It must be shown in a clear and prominent manner directly before the consumer places the order (Art. 8(2) of the Consumer Rights Directive). This requirement does not apply to the legal guarantee notice.

Where the legal guarantee notice can go in your shop

Many shops combine three places: product page, cart and footer. That way the notice can be reached before every order, whichever route the customer takes.

Fully visible or expandable?

This is the real point of contention. The graphic is large, and showing an A4 portrait page on every product page gets in the way of the purchase. The legal position:

• GARAN label: the regulation expressly allows a nested display online. It must open the full label on the first mouse click, mouse roll-over or tactile screen expansion (Annex II).
• Legal guarantee notice: the regulation does not provide for a nested display. On the one hand, the Commission’s guidelines say the full notice should be shown online. On the other hand, they show examples themselves with a short phrase such as “Your legal guarantee rights” that opens the graphic on the first click or mouse-over.

Four display options and when they fit

This is how the display options look in our app. One click opens the full graphic:

Badge with windowSaves space; one click opens the whole graphic.

Statutory warrantyYour rights if something is faulty›

ExpanderExpands the graphic directly below the badge.

Statutory warranty ▾

Full graphicFully visible straight away; needs the most space.

Text linkUnobtrusive, good for the footer and the cart.

Your statutory warranty rights

GARAN labelFor producer guarantees over 2 years: compact, one click shows the full label.

What can go wrong with placement

• The notice covers or moves the buy button. The buy button and the cart should stay unchanged. The notice goes next to them or below them, not in between.
• The notice is missing from the cart drawer. Many themes show the cart as a drawer, and customers who go to the checkout from there never see the cart page.
• Wrong language. An English-speaking customer sees the German version because only one file has been added.
• Added in a modified form. Cropped, recoloured, shrunk as a background image or trimmed with CSS. All of this changes the graphic.
• Too small to read. Online, the graphic should be readable at standard display size.
• Theme update. A notice built in manually disappears when you switch or update the theme.

Placement on Shopify

On Shopify there are three ways: build the notice into the theme code yourself, add it as an image in a section, or use an app. The first two often fail because of the cart drawer, multiple languages and theme updates.

Our app places the legal guarantee notice automatically on the pages you choose: product page (below the product details or below the buy button), collection page, cart, cart drawer and footer. Alternatively, you drag the block to the position you want in the theme editor. The GARAN label only appears on the products you have assigned a guarantee to, and in the cart next to the item concerned. Every day we check automatically whether the notice is visible in our customers’ shops and whether the buy button, cart and checkout work unchanged.

View the app in the Shopify App Store Examples from shops

Frequently asked questions