Terms and conditions for the GARAN label generator

Last updated 9 October 2026

1. Scope

These terms apply to the purchase of credit (credits) for the GARAN label generator on www.garantielabel.app between MMR Labs GmbH, Carl-Benz-Straße 6, 89269 Vöhringen (“Provider”) and the customer. The offer is aimed exclusively at businesses (Unternehmer) within the meaning of § 14 of the German Civil Code (BGB).

2. Service

The Provider makes available a generator which, from the details entered by the customer (guarantee period, brand, model identifier), produces a GARAN label based on the template of the European Commission, on request with a guarantee statement from the customer’s details. Single labels via the website are free of charge, as PNG without an account and in all formats offered with a free account. The Provider may limit the number of free labels per day. For the CSV upload and the interface (API), one credit is used for each newly generated label. New accounts receive 5 credits once to try the service; they cannot be paid out. Retrieving a label again with identical details is free of charge.

3. Responsibility for the details

The customer is solely responsible for ensuring that the details are correct and that the legal requirements for using the GARAN label are met, in particular a commercial guarantee of durability from the producer, free of charge, of more than two years on the entire good. The same applies to the content of the guarantee statement. The Provider does not check the details and does not provide legal advice.

4. Conclusion of the contract and payment

Before the purchase, the customer confirms that they are acting as a business and accepts these terms; the time and the version of the terms are stored. The contract is concluded on completion of the payment process at Stripe. The obligations under § 312i(1) sentence 1 nos. 1 to 3 BGB and Art. 246c EGBGB (Introductory Act to the German Civil Code) do not apply, to the extent that they can be waived between businesses. The contract language is German. The contract text is not stored separately; these terms can be accessed at any time at this address, and the customer receives the purchase receipt and the invoice by e-mail from Stripe. All prices are net plus statutory VAT; for customers in other EU Member States with a valid VAT ID, the reverse charge procedure applies. After receipt of payment, the credit is credited to the customer’s account. Stripe issues the invoice on behalf of the Provider.

A return or refund of purchased credits is excluded, except in the event of errors of the generator and if the service is discontinued; details are set out in the refund policy. There is no statutory right of withdrawal, as the offer is aimed only at businesses. Statutory claims for defects remain unaffected.

5. Account and API key

The account is linked to the customer’s e-mail address; sign-in is by means of a one-time code sent to this address. For the interface, the customer can generate an API key, which they keep secret; anyone who knows it can use the credit. A newly generated key replaces the previous one. Credit does not expire as long as the generator is offered. If the Provider discontinues the generator, it will announce this by e-mail at least three months in advance and then refund unused credit pro rata to the purchase price. The Provider may stop misuse, in particular automated mass retrievals outside the documented interface. In the event of a chargeback, the Provider may block the account until the matter is resolved. On request, the Provider deletes the account. On deletion, unused credit is forfeited; the Provider keeps invoices and accounting records in accordance with the statutory periods.

6. Availability and liability

The Provider strives for high availability but does not owe uninterrupted availability. The Provider is liable without limitation for intent and gross negligence and in the event of injury to life, body and health. In the case of slight negligence, it is only liable for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

7. Producer directory

An entry in the producer directory is voluntary and free of charge. Only producers or persons authorised by them may register, and only with labels of their own brand. The customer warrants that the published details are correct and do not infringe any third-party rights. The Provider may check, reject, hide or remove entries, in particular if there are doubts about the entitlement, in the event of incorrect details or following a substantiated report; it informs the customer of the reason. The customer can remove individual labels or the entire entry themselves at any time.

8. Final provisions

German law applies. The place of jurisdiction is the registered office of the Provider (Vöhringen), to the extent permitted by law.